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General sales conditions

Introduction

This contractual document will govern the General Conditions for contracting products (hereinafter, "Conditions") through the website asmurcia.com, property of THE LAB SCHOOL SL, hereinafter, COMERCIO, whose contact information also appears in the Legal Notice of this website.

These Conditions will remain published on the website at the USER's disposal to reproduce and save them as confirmation of the contract, and may be modified at any time by THE MERCHANT. It is the USER's responsibility to read them periodically, since those that are in force at the time of placing orders will be applicable. THE MERCHANT will file the electronic document where the purchase is formalized and will have it available to the USER in case the USER requests it.

The contracts will not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.

Acceptance of this document implies that the USER:

Has read, understands and comprehends what is stated herein.

It is a person with sufficient capacity to hire. Assume all obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the TRADE website.

The BUSINESS informs that the business is responsible and knows the current legislation of the countries to which it sends the products, and reserves the right to unilaterally modify the conditions, without this affecting the goods or promotions that were previously purchased from the modification.

Identity of the contracting parties

On the one hand, the TRADE of the products contracted or acquired by the USER is THE LAB SCHOOL SL, with registered office at Camino Las Bronte, 11, 30120, EI Palmar, Murcia, NIF B05513817 and with email admin@asmurcia.com

And on the other hand, the USER, optionally registered on the website using a username and password, over which he or she has full responsibility for use and custody, and is responsible for the veracity of the personal data provided to the BUSINESS.

Object of the contract

The purpose of this contract is to regulate the contractual sales relationship born between the MERCHANT and the USER at the time the USER accepts the corresponding box during the online contracting process.

The contractual sales relationship involves the delivery, in exchange for a specific price publicly displayed through the website, of a specific product.

Data rectification

When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may notify this to the email admin@asmurcia.com so that THE COMMERCE corrects them as soon as possible.

The USER may keep their data updated by accessing their user account.

Sale Procedure

The USER, in order to be able to purchase the products or services offered by the BUSINESS, must be of legal age. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27, 2016 (GDPR), regarding to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and Organic Law 3/2018, of December 5 (LOPDGDD), relating to the protection of personal and detailed data in the Legal Notice and Privacy Policy of this website.

The USER will select a username and password, committing to make diligent use of them and not to make them available to third parties, as well as to notify the BUSINESS if they are lost or stolen or possible access by an unauthorized third party. , so that it proceeds to immediate blocking.

Once the user account has been created, it is reported that in accordance with what is required by article 27 of Law 34/2002, on Services of the Information Society and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:

  1. General contracting clauses.
  2. Shipping and delivery of orders.
  3. Right of withdrawal.
  4. Claims and online dispute resolution.
  5. Force Majeure.
  6.  
  7. General information of the offer.
  8. Price and validity period of the offer.
  9. Transportation expenses.
  10. Form of payment, expenses and discounts.
  11. Purchasing process.
  12. Dissociation and suspension or termination of the contract.
  13. Guarantees and returns.
  14. Applicable law and jurisdiction.

1. GENERAL CONTRACTING CLAUSES

Unless specifically stipulated in writing, placing an order with the MERCHANT will imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the MERCHANT if it has not been expressly accepted in advance and in writing by the

TRADE.

2. SHIPPING AND DELIVERY OF ORDERS

No shipments are made, purchases made will have to be picked up at the school within the opening hours that can be found on the website itself.

The Provider will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the user is false, inaccurate or incomplete.

Delivery will be considered made when the buyer has signed the delivery receipt document.

It is the User's responsibility to verify the products upon receipt and expose all reservations and claims that may be justified in the delivery receipt document.

Lack of performance of the distance contract

If the contract cannot be executed because the contracted product is not available within the expected period, the USER will be informed of the lack of availability and will be entitled to cancel the order and receive a refund of the total amount paid at no cost. and without this resulting in any liability for damages attributable to the TRADE.

The MERCHANT will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the USER is false, inaccurate or incomplete.

The delivery will be considered made when the carrier has made the products available to the USER and the USER, or his / her delegate, has signed the delivery receipt document.

The MERCHANT will respond to the USER for any lack of conformity that exists at the time of delivery of the order, and the USER may, by means of a simple statement, demand that said lack of conformity be corrected, the price reduced or the contract terminated. In any of these cases, the USER may also demand compensation for damages, if applicable.

The USER will have the right to suspend payment of any outstanding part of the price of the purchased product until the MERCHANT complies with the obligations established in this contract.

It is the responsibility of the USER to verify the products upon receipt and expose all the exceptions and claims that may be justified in the delivery receipt document.

3 RIGHT OF WITHDRAWAL

You can find the withdrawal form at the end of these terms, as ANNEX I.

The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the purchase and sale contract if it were a provision of a service, to exercise the right of withdrawal, regulated in the article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If the MERCHANT does not comply with the duty of information and documentation regarding the right of withdrawal, the period for its exercise will end twelve months after the expiration date of the initial withdrawal period, in accordance with the article 105 of the RDL 1/2007.

The right of withdrawal will not be applicable to the contracts referred to and listed in the article 103 of RDL 1 / 2007, and that are related here

All returns must be communicated to the TRADE, requesting a return number through the

form enabled for this, or by email to admin@asmurcia.com, indicating the corresponding invoice or order number.

In the event that the return is not made with the original delivery packaging, the SELLER may charge the cost of €2 to the USER, previously informing it through the same communication channel used.

Once the USER has received the return number, they will send the product to the MERCHANTS, indicating this number in the shipping letter, with the transportation costs at their expense.

Consequences of withdrawal.

In case of withdrawal on your part (USER), we will return all payments received from you, including transportation costs to the initial shipping address (with the exception of additional costs resulting from your choice of a mode of delivery). delivery other than the least expensive type of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction. You will not incur any costs as a result of the refund. Notwithstanding the above, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first. You must return the products directly to us at our physical store (Plaza del Óvalo, Residencial Castroverde Local 2, 30800 Lorca – Murcia), request the return through a courier chosen on your own (regardless of the shipping method selected), without any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired. Unless you return the goods to our physical store, you must assume the direct cost of returning the goods. In the latter case, remember that you must deliver, along with the products, a printed copy of the electronic receipt that you will have received attached to the Shipping Confirmation. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and use or functioning of the goods.

In the case of wanting to exchange a product or item for another, the customer will execute the withdrawal or return of the item they wish to exchange and carry out the purchase process of the new item or product they wish to purchase.

In the event that the MERCHANT has sent a defective or erroneous product, it will assume the customer's shipping costs as long as an ordinary shipment is chosen (not urgent or with services that entail additional costs). Once verified by the MERCHANT, the corresponding amount will be refunded in the reflected terms.

4. CLAIMS AND ONLINE DISPUTE RESOLUTION

The PROVIDER will have Complaint Forms available when required by current legislation, available to users or consumers who request it. You can access them by requesting them through the PROVIDER's contact information indicated below.

Even if it is not through a Claim Form, any claim that the USER considers appropriate will be attended to as soon as possible.

Contact addresses for complaints:

  • Name: THE LAB SCHOOL SL
  • Adress: Camino Las Bronte, 11, 30120, EI Palmar, Murcia
  • Email: admin@asmurcia.com

Online Dispute Resolution

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the BUSINESS, without the need to resort to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

5. FORCE MAJEURE

The parties will not incur liability for any fault due to a major cause. Compliance with the obligation will be delayed until the cessation of force majeure.

6. COMPETITION

The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

If any stipulation of these conditions is considered null or impossible to fulfill, the validity, legality and fulfillment of the rest will not be affected in any way, nor will they be modified in any way.

The USER declares to have read, know and accept these Conditions in their entirety.

7. GENERAL INFORMATION OF THE OFFER

All sales and deliveries made by the TRADE will be understood to be subject to these Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of THE BUSINESS or what is stipulated herein will have effect, unless expressly agreed in writing signed by THE BUSINESS, in this case, these particular agreements will prevail.

8. PRICE AND TERM OF VALIDITY OF THE OFFER

The prices indicated for each product or service include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly indicated otherwise, do not include shipping or communication costs, handling or any other additional services and annexes to the purchased product.

The prices applicable to each product are those published on the website and will be expressed in the EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time.

Before making the purchase, you will be able to check online all the details of the budget: articles, quantities, price, availability, transport costs, charges, discounts, taxes and the total of the purchase. Prices can change daily as long as the order is not placed.

Once the order is placed, the prices will be maintained whether there is availability of products or not, as long as the TRADE supplier has not supplied it under different economic conditions than the original ones, after which, if these affect or vary the final price , THE MERCHANT will inform the USER in advance.

Any payment made to the MERCHANTS entails the issuance of an invoice in the name of the registered USER or the company name that the USER has informed at the time of placing the order. This invoice will be sent in paper format along with the purchased product. The invoice can be downloaded in PDF format by accessing the website management panel with the user account. If you want to receive it by email, you must request it by any of the means that the COMMERCE makes available to you, informing you that you may revoke said decision at any time.

For any information about the order, the USER may contact the customer service telephone number 633077142 or via email to the address admin@asmurcia.com

9. PAYMENT FORMS, CHARGES AND DISCOUNTS

The COMMERCE is responsible for economic transactions and allows the following ways to pay for an order:

  • Credit and debit card.
  • Bank Transfer

The USER may use a discount coupon at the time prior to completing the purchase if it has been received by the MERCHANT.

Security measures

The website uses information security techniques generally accepted in the industry, such as SSL, data entered in secure pages, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to the data. To achieve these purposes, the user/client accepts that the MERCHANT obtains data for the purposes of the corresponding authentication of access controls.

The MERCHANT agrees not to allow any transaction that is considered illegal by the credit card brands or the acquiring bank and that may or has the potential to damage their goodwill or negatively influence them.

The sale or offer of a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Holder of the card or cards is prohibited under the card brand programs.

10. PURCHASE PROCESS

Any product from our catalog can be added to the basket. In this, only the articles, the quantity, the price and the total amount will be observed. Once the basket is saved, the taxes, charges and discounts will be calculated according to the payment and shipping information entered.

The baskets do not have any administrative link, it is only a section where you can simulate a budget without any commitment by both parties.

From the basket you can place an order by following the steps below for its correct formalization:

  1. - Checking the billing information.
  2. – Checking the shipping address.
  3. – Selection of the payment method.
  4. – Place the order (buy).

Once the order is processed, the system sends an email to the TRADE management department and another to the USER's email confirming the placement of the order.

Orders (purchase requests)

Prior to order confirmation, information regarding the status of the order and the approximate shipping and/or delivery date will be provided.

11. DISASSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT

If any of these terms and conditions is considered illegal, void or for any unenforceable reason, this condition will be considered severable and will not affect the validity and enforceability of any of the remaining conditions.

The MERCHANT may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, when the USER does not comply with the obligations established in this contract or any legal provision, license, regulation, directive, code of practices or policies that are applicable to it.

When THE MERCHANT exercises any of its rights or powers under this Clause, such exercise will not prejudice or affect the exercise of any other right, power or resource that may be available to The MERCHANT.

12. GUARANTEES AND RETURNS

The guarantees will respond to what is regulated in the Title referring to "Guarantees and after-sales services" of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, which you can access by clicking here

13. APPLICABLE LAW AND JURISDICTION

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. Any controversy that may arise from the provision of the products or services that are the subject of these Conditions will be submitted to the courts and tribunals of the USER's domicile, the place of fulfillment of the obligation or the place where the property is located if it is real estate.

ANNEX I. WITHDRAWAL FORM.

For the attention of:

Name: THE LAB SCHOOL SL

NIF: B05513817

Address: Camino Las Bronte, 11, 30120, EI Palmar, Murcia

E-mail: admin@asmurcia.com

 

Data of the good / benefit to withdraw:

Contract / order / invoice no .:

Contract / order / invoice date:

Product / service receipt date:

Product / Service Description:

Consumer / user data:

Name:

Adress:

Population:

* Telephone:

* E-mail:

(* non-mandatory data)

 

Right of withdrawal: You may exercise the right of withdrawal within the period of 14 days established by law starting from the day following the date of a service contract or the day of receipt of a product.

In accordance with article 102 et seq. of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, I inform you that I withdraw of the contract of sale of the good/service described above within the established term, so I would appreciate it if you would contact me using the contact information provided, to notify me that this request has been processed.

Date of request:

Consumer / user signature: