PARTIES AND ACCEPTANCE OF THE GENERAL CONTRACT CONDITIONS:
On the one hand, the supplier of the products, THE LAB SCHOOL SL (hereinafter also “the provider” or “the store”), with registered office at Camino Las Bronte, 11, 30120, EI Palmar, Murcia – SPAIN. Provided with NIF/CIF B05513817, and e-mail: admin@asmurcia.com, being the owner of the website, exposes the contractual document that will govern the contracting of products or services through the reviewed website.
And on the other hand, the User – Client (hereinafter the User), registered on the website using a username and password, over which he or she has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the user. lender.
BOTH ACCEPT this document, and it implies that the user:
This document can be printed and stored by Users.
The provider makes the email address admin@asmurcia available to them.com to raise any questions about these conditions.
These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider's website.
The provider reserves the right to unilaterally modify these General Conditions, without this affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, these general conditions must be consulted before purchasing the products.
It is advisable that you keep a copy of the data contained in the purchased products.
The provider is not responsible for any loss of data, files or any damage resulting from a backup failure by the User.
The provider is not responsible for the consequences that may result from improper use of the products or services for sale on the website.
The civil liability of the provider for the products or services supplied is limited to the amount thereof, the user renounces to claim any responsibility from the provider for any reason in any case of dissatisfaction with the products or services purchased on the website, as well as possible failures. , slow access or errors in accessing the website, including loss of data or other types of information that may exist on the computer or network of the user accessing the website.
LA TIENDA is a company specialized in the remote sale of textile products, clothing and accessories. THE STORE sells its products remotely over the Internet through its website and/or by telephone. THE STORE has a physical store at the address indicated at the beginning for the sale of products.
2.1 Scope of application: The purpose of this contract is to regulate the contractual sales relationship born between the provider and the user at the time the user accepts these purchase conditions during the online contracting process by checking the corresponding box. These GTC will apply from the day the order is placed.
The contractual sales relationship involves the delivery, in exchange for a specific price publicly displayed through the website, of a specific product.
2.2 Territory of application: The virtual store is active throughout Spain.
2.3 Capacity to contract: In order to place an order you must be of legal age and have the capacity to contract.
2.4 Customer acceptance: Validation of an order through the website is carried out by email and also implies automatic acceptance of the GTC. These conditions are available on the website or, if you wish and request, we can make them available to you by email.
2.5. Modification of the General Contracting Conditions: THE STORE reserves the right to make changes and/or modifications to these GTC. We advise our clients to review them regularly. In the event that these changes or modifications are introduced after an order has been placed, the conditions in force on the date on which said order was placed will apply.
3.1 Publication of prices: Exceptionally, the prices of the products shown on our website may be specified incorrectly and show a lower price than the corresponding one. When this happens, and if we have confirmed your order, we will immediately contact you in order to issue a new order confirmation with the correct price. In the event that the corresponding price is higher, you may cancel your order and we will refund any amount you have already paid.
3.2 Product information: Information contained in our advertising, brochures, other written material, on our website or provided by our agents or employees constitutes an invitation to make a deal. Such information does not constitute an offer to supply any products on our part.
The contents of are constantly renewed and updated to offer our clients the most complete and detailed information possible. Due to this, it is possible that the contents may show, on exceptional occasions, provisional information about some products or services. In the event that the information provided does not correspond to the characteristics of the product or service, the customer will have the right to cancel their purchase without any cost on their part.
All contractual information present on the website is displayed in Spanish (Castilian) and communication with clients and users, as well as the formalization of the contract, will be carried out in this language, although, if the client so wishes, they can consult the option to do so in another language, always indicating it before starting the contracting procedure.
3.3 Availability of products and services: There may be occasions when it is impossible to supply all products or services because they are not in stock or available at the time of purchase. In these cases, we will contact you to give you a choice between the following options:
If you decline our suggestions, the order related to these products or services will be canceled and any sum you may have paid for them will be returned to you.
3.4 Right of Cancellation: THE STORE reserves this action (right of cancellation) of the shipment of a product or supply of a specific service that does not comply with the quality requirements imposed on all products or services of . In the event that this lack of quality is detected, THE STORE's Customer Service will suggest a replacement product or service and, if the replacement is not to the customer's liking, the cost of said product will be refunded. .
3.5 Orders 24 hours a day, every day of the year: Order reception hours are twenty-four (24) hours, three hundred and sixty-five (365) days a year, although orders placed after nineteen hours will not be processed. Orders received over the weekend will be processed first thing on the following Monday, or first business day.
3.6 Fraud: If THE STORE suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.
In order to access the products and/or services offered by the provider, the user must register through the website by creating a user account. To do this, the user must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of current regulations on data protection, Regulation (EU) 2016/679 of 27 of April 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, Organic Law 3/2018 of December 5 (LOPD) on the Protection of Personal Data and guarantee of digital rights, detailed in the Legal Notice and Privacy Policy of this website.
The user will select a username and password, committing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of their loss or theft or possible access by an unauthorized third party. in such a way that it proceeds to immediate blocking.
The user may not choose a username that contains words intended to confuse others by identifying the user as an integral member of the provider, as well as profanity, insulting expressions and, in general, contrary to the law or the demands of morality and good. traditions.
Once the user account has been created, it is reported that in accordance with what is required by art. 27 of the Law 34 / 2002 of Services of the Information Society and Electronic Commerce, the procedure of the purchase will follow the following steps:
Please check your email inbox for spam and junk checks and always check that the contact details you provide are correct.
In any case, the user will be able to obtain information through the provider's contracting platform, once the contracting procedure is completed, regarding all the characteristics, price, methods of transportation, contracting date and delivery estimate of the purchased product. Optionally, the provider may send emails to the user with this type of information.
If there is any type of error in the address indicated or in any other point of the order, you must notify it immediately to the email address that will appear on the website to proceed to correct this error.
If you have any questions, you can contact our Customer Service through any of the methods provided on the website.
THE STORE will provide FREE Customer Service through our contact email admin@asmurcia.comIf you choose another alternative means of communication, the user is the one who must bear the particular cost of the same.
BUY AS INVITED
This website may also allow purchasing through the guest purchasing functionality. In this purchase method, you will only be asked for the essential data to be able to process your order. Once the purchase process is complete, you will be offered the option to register as a user or continue as an unregistered user.
No shipments are made, purchases made will have to be picked up at the school within the opening hours that can be found on the website itself.
The Provider will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the user is false, inaccurate or incomplete.
Delivery will be considered made when the buyer has signed the delivery receipt document.
It is the User's responsibility to verify the products upon receipt and expose all reservations and claims that may be justified in the delivery receipt document.
All prices displayed in the store THE STORE include the VAT in force at the time of purchase. All prices that appear on the website are valid except for typographical errors or end of stock and in any case they will be expressed in the Euro (€) currency. These costs, unless expressly indicated otherwise, do not include shipping, handling, packaging, shipping insurance or any other additional services and annexes to the product or service purchased. The applicable VAT rate will be the one legally in force at all times depending on the specific item or service in question.
The payment made to the provider will entail the issuance of an invoice in the name of the registered user. Said invoice will be automatically sent to the email address provided by the user, as well as sent along with the purchased product.
The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of this. The client assumes that, in any case, the economic valuation of some of the products or services may vary in real time. In any case, this will always be previously communicated to users.
In cases of promotions of limited duration, the promotion discount will be applied as long as the order has been registered during the promotion period.
The data recorded by the different payment methods constitute proof of the date on which the financial transactions were made and will be used to determine whether or not said order is subject to promotion.
For any information about the order, the User may contact the provider's customer service telephone number or via email to the address provided.
Below we detail the available systems:
7.1 Payment by credit or debit card: The user must have a valid credit or debit card, where they must specify all the digits of the card number in the corresponding form. The operation is formalized at the time of placing the order. Only Visa and Mastercard cards are accepted (or specify which ones can be used) [ADAPT TO THE SPECIFIC ASSUMPTION]. Payments are only accepted with secure cards in which your identity as the cardholder is authenticated according to the method established by your bank, through secure electronic commerce ("Verified by Visa" and "MasterCard SecureCode"). The order cannot be taken into account and will not be processed until the payment has been authorized by your bank or savings bank.
The system called SSL (Secure Sockets Layer) is used, a payment system in a secure environment since it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.
7.2 Payment by transfer or account deposit: At the time of completing the order, the user will receive instructions with the account number to pay for the order. It is essential that the assigned order number and user name be clearly indicated on the transfer order. In order to confirm the order, it will be necessary to place it within a period of 7 days, otherwise it will be canceled in our system.
9.1 Right of withdrawal: The User has 14 calendar days, counted from the date of the order and its corresponding payment, to return it (art. 71 Law 3/2014, of March 27). If you are not satisfied with any of the products or services in your order, you may exercise your right of withdrawal by filling out the form attached to these conditions, with your order number (to obtain a refund of the amount of the products and/or within the maximum period of fourteen (14) calendar days following receipt of the order) along with your contact information. Unless the return is made due to defects in the product or service, the shipping costs will be assumed by the USER. The product must be returned in its original packaging and in perfect condition.
In the case of services, returns will be accepted within the following 14 calendar days, counted from the date of the order and its corresponding payment and provided that the service has not been provided, in part or in full. Otherwise, the amount of the services that are part of the order actually placed will not be refunded.
We will provide you with a return number and instructions for the return procedure. You must send it to us via LA TIENDA email or by postal mail, always within 14 calendar days of receiving the order. After this period, you may only request the return or exchange of the products for technical reasons subject to their warranty.
You must return the product with all the elements with which it was delivered, without damage or signs of wear of any kind, and that does not denote improper use of the good or different from its own nature to the address that we have provided.
It is advisable to return it in its original packaging; if this is not possible, the product will suffer a depreciation in value. The client will be responsible for the packaging and protection of the product(s) sent, as well as the costs derived from shipping.
As long as the products are returned within the period of 14 calendar days, without any damage or signs of wear and in compliance with the requirements established in this section, with the return number that we have provided, we will refund the total amount of the purchase.
Remember that in any case the product must include:
– Return number provided
- Order number
– Date of purchase and exercise of withdrawal
Information of interest (optional):
– Reasons for return
– Information that you believe is necessary or of interest to process the return
9.2 Return of defective product: the user must inform THE STORE of the lack of conformity with the product within two months of becoming aware of it. In the event that the product is defective from origin, you must send an email to admin@asmurcia.com with the order number and explaining the reason for the return. Our Customer Service will contact you via email or phone call telling you how to proceed to send the defective product and providing you with a return number.
Defective products must be returned to the address that we will provide you with all the elements with which it was delivered in perfect condition, without damage or marks that denote inappropriate use of the good or different from its own nature.
Once the defective product is received in compliance with these requirements and it is proven that it has a manufacturing defect, we will contact you to manage the repair, replacement, reduction or termination of the contract. In any of the above cases, the resulting expenses will be borne by THE STORE.
9.3 Return of non-defective product: When the product does not have any defect and its return has been motivated by ignorance or misuse, THE STORE will contact you to indicate the steps to follow to recover the product.
The shipping costs derived from the return of a product that does not present any damage or defect to the user will be borne by the customer and THE STORE will not proceed with said shipment until having received advance payment for the transportation costs. Verification by THE STORE that the returned product has defects resulting from misuse or poor protection during shipping may result in the cancellation of the Guarantee or cause a decrease in the value of the product.
9.4 Return due to error in the order by THE STORE: When the product does not correspond to the order, due to some error attributable to the company, the user must notify the company by email as soon as possible; THE STORE will bear the costs of collecting the product sent in error and delivering the product corresponding to the order placed.
9.5 Verification of Returns: The verification and verification of the returned products will be the responsibility of THE STORE which, once in its facilities, will verify that they are received in compliance with all the requirements established in section 9.1. Failure to comply with these requirements may result in the cancellation of the Guarantee or cause a decrease in the value of the product.
If any of the elements are missing, the product will be returned to your home with a note indicating the missing content.
9.6 The right of withdrawal may not be applied in the following cases:
10.1 Refund for returns: In the case of returns, the refund of the amounts paid will be made through the payment method used in the purchase. THE STORE will not refund the amount or resend any merchandise until the receipt and condition of the packaging and accessories of the product being returned or exchanged has been verified in our warehouse.
10.3 Refund Period: the refund will be made within a period of 15 business days from receipt and verification of the conditions of receipt of the shipment. The maximum period to make the established payment is one month. To proceed with the refund you must give us the following information:
– return number
– invoice and order number
– IBAN + 20 digits of your bank account.
10.4 THE STORE declines the refund of amounts if:
– the products are used or damaged, or their use has exceeded their nature.
– the products are missing some element.
– the services have been carried out in part or in full.
11.1 Guarantee: All products offered through the website are completely original, unless otherwise indicated in their description.
All products have a warranty period of 2 years, in accordance with the criteria and conditions described in Law 3/2014, of March 27, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, except in exceptional cases in which it may be of different duration.
In the event that the Law on Sales Guarantees of Consumer Goods (23/2003, of July 10) establishes that the product must be sent to the manufacturer to manage said guarantee, THE STORE will tell you how to proceed via email or phone call. In these cases, THE STORE is not responsible for how the manufacturer processes the warranty for said product.
11.2 Defective products: In the event of a defective product, THE STORE must repair, replace, reduce the price or terminate the contract (as applicable), procedures that will be free of charge for the user. THE STORE is liable for any lack of conformity that appears within a period of two years from delivery, as long as it informs THE STORE of the lack of conformity within two months of becoming aware of it.
11.3 Warranty cancellation cases: The warranty does not apply in the following cases:
– Deterioration created by adaptations, adjustments or modifications made to a product without written agreement with the manufacturer,
– Expenses related to maintenance, repair or replacement of parts due to normal wear,
– Breakdowns and deterioration of accessories,
– Deterioration created by misuse of the product, inappropriate use, failure to comply with the instructions for use regarding its use and maintenance or inappropriate installation,
– Damage generated by non-accredited persons or the user,
– Damage caused by accidents, lightning, floods, fires or any other cause that is not the responsibility of the manufacturer,
– Damage caused by a failure of the system in which the product may be incorporated,
– If the model or serial number of the product shows any modification,
– Use of the product outside the family and private framework, for example, in intensive professional use, or
– Products already repaired by Repair Services outside THE STORE.
11.4 Replacement of an irreparable product: In the event that the product is considered irreparable or the cost of the repair is disproportionate to its value, it will be replaced with another product exactly the same. If the latter is not possible, we will offer you a product with identical or superior characteristics.
The replacement of your product will conclude your sales contract and warranty extensions if any, since when purchasing your new product you will benefit from a new contract as it is a new purchase.
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/
If any clause included in these General Conditions were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, subsisting the General Conditions in everything else, taking said disposition, or the part of the same that is affected, by not put.
These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services that are the subject of these Conditions, to the Courts and Tribunals of the provider's domicile.
In the event that the user resides outside of Spain, the provider and the user expressly renounce any other forum, submitting to the Courts and Tribunals of the provider's domicile.
Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.
In addition, we have official complaint forms available to consumers and users. You can request them through our contact form.
ANNEX: RIGHT OF WITHDRAWAL
For the attention of:
Name: THE LAB SCHOOL SL
NIF: B05513817
Address: Camino Las Bronte, 11, 30120, EI Palmar, Murcia
Email: admin@asmurcia.com
Data of the good / benefit to withdraw:
Order/Invoice No.: ______________________________________________
Order/invoice date: ___________________________________________
Date of receipt of the product/service: ___________________________
Product/service description: __________________________________
_______________________________________________________________
_______________________________________________________________
Consumer / user data:
Name: __________________________________________
NIF: ______________________________________________
Home: _________________________________________
Population: _________________________________________
Phone: __________________________________________
Email: __________________________________
Right of withdrawal:
In accordance with article 68 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, I inform you that I am withdrawing from the contract. of sale of the good/provision of service described above, so I would appreciate it if you could contact me using the contact information provided, to notify me that this request has been processed.
Date of request:
Consumer / user signature:
Center authorized by the Ministry of
Community Education and Culture
Autonomous Region of Murcia. Code
30021101.
